MEANING OF TERMS

In the following, we will use the following terms with the following meanings:

• Participant = any person participating in the association’s events;

• Parent/Parents = the legal representative(s) of the beneficiary if the beneficiary is a minor;

• Event = any activity carried out within Ideo Ideis • Association = represents the official and/or generic name of our association that carries out actions with a social, educational, and health character, the owner of this platform for social campaigns;

• Products = the products and services promoted and offered for sale on the Website, which will be referred to throughout these Terms and Conditions as “Products.”

• https://multisenzorial.com/ = the association’s platform

Throughout this document, the following terms are translated as follows:

• Site: the portal owned and operated by Povesti Din Bucuresti S.R.L., located at https://multisenzorial.com/

• Website Content: any material and information published on the website in any form – text, photographs, graphics, audio, video;

• User: a person who accesses the website and has accepted the terms and conditions of use of this site;

• Misuse: the use of the website without compliance with regulations and applicable laws or in any other way that may harm the association.

The content of the website, Copyright

The platform https://multisenzorial.com/ contains texts and reports owned or informative materials created with the support of Povesti Din Bucuresti S.R.L. partners.

The content of the platform https://multisenzorial.com/ is presented in good faith. Each user accesses the content of the platform at their own risk, and Povesti Din Bucuresti S.R.L. cannot be held responsible for any negative consequences that may result from use. Access to the platform https://multisenzorial.com/ is permitted to individuals of all ages. We do not take responsibility for donations made by persons under the age of 18.

The content of the platform https://multisenzorial.com/ (text, images, video material existing on the site, and in the programming codes) is the intellectual property of Povesti Din Bucuresti S.R.L. and is protected by Law 8/1996 on copyright and related rights.

These materials may be copied or reproduced only with the mention of the source Povesti Din Bucuresti S.R.L.. Individuals who notice a violation of these rules on the site are asked to inform us at the email address contact@multisenzorial.com.

The logo and logo are the exclusive property of Povesti Din Bucuresti S.R.L. and may not be copied and reproduced without the written consent of the association.

The website https://multisenzorial.com/ is administered by Povesti Din Bucuresti S.R.L. and by accessing it, you agree to the terms and conditions stated here.

Povesti Din Bucuresti S.R.L. reserves the right to make changes to the terms and conditions, as well as to the content of the site, without prior notice.

By this agreement, you agree that Povesti Din Bucuresti S.R.L. is the exclusive owner of all intellectual property rights to the content of this site, including, without limitation, articles, text, photographs, illustrations, music, audio and video clips, trademarks, patterns, and that you will not use such materials in any way, except as expressly approved by us. No portion of the content of this site may be reproduced, distributed or published in any form or by any means without the prior written consent of Povesti Din Bucuresti S.R.L. You agree not to modify, sell, distribute or create derivative works based on the images and information published on this site in any way without the prior written approval of Povesti Din Bucuresti S.R.L.

By accessing or using this site in any way, including simply visiting this site, you consent to abide by the terms of use established by Povesti Din Bucuresti S.R.L.

It is your obligation to periodically check the terms of use of the site. If you violate any of the terms or conditions of use of this site, your authorization to use it automatically ceases, and any material downloaded or printed from this site in violation of the terms of use must be immediately destroyed, otherwise legal action will be taken.

Materials Provided

You agree to ensure that all materials you submit or upload to this site are lawful, decent, and truthful, comply with all laws and regulations, do not infringe upon intellectual property rights or other rights of ours or any third party, are not defamatory, deceptive, or otherwise unacceptable, and are free from errors or viruses. You are and remain solely responsible for the materials you provide. You agree not to use this site to publish information or personal data regarding a third party. By using this site, you agree to:

• provide information accurately, currently, and completely;

• not disturb other users of the site or affiliated or linked sites;

• not upload, post, or transmit viruses or other disruptive or destructive files through the site;

• not disrupt or interfere with the security of the site or cause damage to it in any other way, or to the materials, system resources, passwords, or networks connected or accessible through the site or other affiliated or linked sites.

PROCESSING OF PERSONAL DATA

Certain personal data is collected through the Povesti Din Bucuresti S.R.L website. Details regarding the processing of these personal data by Povesti Din Bucuresti S.R.L are available in the Privacy Policy. By providing any personal data on this site, you agree that this data will be processed in accordance with the provisions of our Privacy Policy.

When necessary, we will request information that identifies you personally or provides us with the ability to contact you. This information is used to compile general statistics and observe the most visited pages. If you have made a donation to our organization, we will store the data provided by you and use it to notify you about Povesti Din Bucuresti S.R.L activities.

Povesti Din Bucuresti S.R.L. collects, through the Website, personal data of the Client. It is necessary to consult the Privacy Policy applicable to the Website.

The Website uses cookies. It is necessary to consult the Cookie Policy applicable to the Website.

TYPES OF PROCESSING

Povesti Din Bucuresti S.R.L. processes personal data usually for the purposes stated herein, and for each purpose, one or more processing operations may be used, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or making available in any other way, alignment or combination, restriction, erasure, or destruction.

PURPOSES FOR WHICH PERSONAL DATA ARE PROCESSED

We primarily process personal data for the following purposes:

• Carrying out the Association’s activities: alternative education through exposure to culture.

• Participation in public, sectoral, and/or private projects related to the Association’s activities, regardless of the Association’s capacity (individual bidder, associate bidder, subcontractor, third-party supporter), implementing and running projects and contracts, fulfilling obligations related to them, including those that survive their termination.

• Organization of courses, trainings, events, and similar activities.

• Managing our relationships with clients, suppliers, partners, professionals, and experts in engineering, specialized assistance, technical consultancy, and related fields, managing correspondence, negotiations, contracts, etc.

• We process personal data for the purpose of fulfilling contractual obligations and assumed commitments.

• Managing risks related to our activities, for which we take security measures to protect personal data, which involves detecting, investigating, and addressing security threats. Personal data may be processed as part of physical security monitoring (video data processing) or at the level of the IT applications we use. Additionally, we may conduct checks on individuals acting as representatives and/or guarantors of clients or partners, legal entities.

• In accordance with applicable law, we use the contact details of our clients, partners, and collaborators to directly or indirectly provide information that we believe is of interest to them.

• When visiting our websites or our pages on social networks, we may process some information about the visitor’s online identifier or other personal data potentially received through these platforms.

• Compliance with legal and/or regulatory requirements, such as those of a fiscal nature or those required by special regulatory acts that regulate our activities or, where applicable, archiving.

• Economic, financial, and administrative management.

• Asserting, exercising, or defending a right in court.

• Internal statistics.

LEGAL GROUNDS AND CONDITIONS OF LAWFULNESS FOR PROCESSING

The legal grounds for processing (lawfulness of processing) take into account the provisions of the REGULATION and the regulatory acts regarding the processing of personal data adopted at the level of Romania, applicable legislation. Processing is based on at least one of the following conditions of lawfulness:

• processing may be necessary for the conclusion of a legal relationship/contract and/or for its execution;

• processing may be necessary for the fulfillment of a legal obligation incumbent on the company (e.g., those regarding the management of tax-related documentary evidence);

• processing is necessary for the performance of a task carried out in the public interest or in the exercise of the company’s purpose and objectives;

• processing is necessary for the purposes of the legitimate interests pursued by the company or by a third party, namely:

1. for the conduct and administration of our activities (in the course of the company’s business, other related activities, participation in procurement procedures, etc.)
2. for managing risks related to our activities
3. for managing our relationships with potential donors or partners, including but not limited to the transmission of communications containing information about services, as well as those of our partners, within the law, organizing specialized courses, etc.
4. managing complaints/claims regarding services, to address any issues raised, and to improve our services, asserting, exercising, or defending a right in court

• processing may be based on your consent, in the cases expressly provided for by the Regulation in this regard.

HOW LONG DO WE RETAIN PERSONAL DATA?

We retain the personal data processed by us only for as long as necessary for the purpose for which it was collected (including according to applicable law or regulations), such as:

For the duration of the contract/legal relationship for personal data necessary for its execution, including personal data with which the company may come into contact during the legal relationship, as well as after the termination of the legal relationship in situations where there are provisions that survive termination (such as the obligation to retain documentation related to projects implemented from public and/or European funds for a certain period indicated by the acquirer/beneficiary, etc.);

Until the expiration of the statute of limitations, in cases where the company has a legitimate interest in retaining certain personal data related to a potential litigation that may arise between parties;

For the period provided by law in cases where there are applicable regulatory acts in this regard (e.g., in the case of mandatory accounting records and supporting documents underlying financial accounting records, etc.);

For the duration of managing relationships with potential donors, beneficiaries of our services, partners of the company, and their representatives, respectively until the exercise of the right to withdraw (opt-out), for transmitting communications containing information about our services, invitations to events such as festivals, presentations, courses, etc.;

Until the withdrawal of consent for data processing based solely on consent;

For a period of 2 years from the date of access to Povesti Din Bucuresti S.R.L. premises, as applicable;

During the archival period in the public interest mentioned by law or in the applicable policies of the company, as applicable, for data contained in documents for which the law or Povesti Din Bucuresti S.R.L. have provided for archiving.

In any other cases or in the absence of specific legal, regulatory, or contractual requirements, our reference period for retaining personal data is a minimum of 5 years from the cessation of relationships/last contact between the company and the data subject. Any data may be retained by Povesti Din Bucuresti S.R.L., as an exception to the previous provisions if applicable, until the expiration of the statute of limitations, in cases where the company has a legitimate interest in retaining certain personal data related to potential litigation that may arise between parties, for example in the context of possible legal liability of the Company or the data subject of processing.

In any situation, except for cases provided by applicable legislation, we delete your data at the time you request it. Applicable exceptional situations will be communicated to the requester through the response forwarded to them by our association regarding the request for data deletion.

YOUR RIGHTS AND HOW TO EXERCISE THEM

Our company is responsible for facilitating the exercise of any of your rights mentioned below.

Any of these rights can be exercised by sending an email to contact@multisenzorial.com or through the website in the “Contact” section.

For the protection of your data, to prevent abuse by malicious individuals who may seek access to your data, our company may ask you to go through prior identification steps to ensure that you are the person exercising the rights mentioned below through a request. If we receive a request from you regarding the exercise of any of the above rights, we may ask for additional information to verify your identity before acting based on the request made.

If the data subject submits a request electronically to exercise their rights, the information will be provided by our association also in electronic format, where possible, unless the data subject requests a different format.

We will strive to promptly respond to any request from you and, in any case, within the time limits expressly mentioned by the provisions of applicable law (usually 30 days from the registration of the request). In certain situations expressly provided by applicable law, we may charge a request for access that will take into account the administrative costs necessary to fulfill the request.

In the event that, as a result of the application of legal provisions, our association cannot comply, in whole or in part, with a data subject’s request for processing, then applicable exceptional situations will be communicated to the requester through the response forwarded to them by our association regarding the request in question.

USE OF THE WEBSITE FOR PURCHASING PRODUCTS AND/OR SERVICES

Creating a Customer Account

To make purchases through the Website, the Customer must first create an account (“Account”) on the Website, as follows:

a) either before starting to make purchases on the Website

In this case, to create the Account, the Customer has the following options:

Creating the Account by accessing the corresponding button. In this situation, the Customer will complete the Account creation form by providing the following information: the email address through which they wish to correspond with Povesti Din Bucuresti S.R.L., their name, surname, phone number, and a password;

Creating the Account through the Facebook account. In this situation, the Website will automatically collect the following information from the Customer’s Facebook account: name, surname, email address, and the respective Customer will then complete the phone number;

Creating the Account through the Google account. In this situation, the Website will automatically collect the following information from the Customer’s Google account: name, surname, email address, and the respective Customer will then complete the phone number.

b) or before finalizing the order of a Product available on the Website

In this case, after the Customer adds a Product to the shopping cart and accesses (in the respective cart) the “NEXT STEP” button, the Customer will be asked for their email address, based on which an Account will be automatically created for the Customer by the Website system. The password associated with this Account will be randomly generated by the Website.

Povesti Din Bucuresti S.R.L. will confirm the creation of the Account to the Customer by sending an email to the Customer (to the email address provided by the Customer for the automated creation of the respective Account). In this email, Povesti Din Bucuresti S.R.L. will also provide the Customer with a link through which the Customer can change the password randomly generated by the Website. If the Customer does not insert the email address, the Account cannot be created, and therefore, the order cannot be finalized. If the Customer inserts the email address but then does not finalize the order, the email address and other data provided by the Customer will not be stored by Povesti Din Bucuresti S.R.L., and the created account will be automatically deleted. If the respective order is finalized, the Customer subsequently has the option to choose between keeping the Account (which will then become an Account under the conditions of point a) above) or abandoning this Account. The Customer is responsible for maintaining the confidentiality of their Account data, especially the password and associated banking data.

In case of loss or forgetting of the password, it can be regenerated by accessing the “My Account” box and entering the email address, after which a password will be sent by email. The password is strictly confidential.

The Customer is entirely responsible for maintaining the security and confidentiality of the Account and password and is responsible for all activities and conduct of themselves or any other person acting on Products through the Account. The Customer agrees to immediately notify Povesti Din Bucuresti S.R.L. of any suspicion of unauthorized use of the Account or any suspicion of a possible security breach. Povesti Din Bucuresti S.R.L. or its representatives will not be liable for any loss or damage of any kind that may arise as a result of the use, by another person, of the Account, with or without the Customer’s permission. The Customer is liable for any losses incurred by Povesti Din Bucuresti S.R.L. or any third party as a result of the use of the Account by another person.

The password will not be used for online payments. The password will be used solely for the registration of the Customer and the creation of an Account for making online orders through the Website.

Customers are required to provide true, accurate, and complete data as indicated in the registration form and to renew, whenever necessary, the registration data to be true, accurate, and complete at all times.

In case of fraud or violation of any applicable laws by the Customer, the Account will be deactivated without notice, without notification, without any other formalities, and without compensation, Povesti Din Bucuresti S.R.L. proceeding solely to inform the Customer by email.

The Customer who wishes to delete their Account has the possibility to perform this action by accessing the “Delete account” button in the “My account information” section within their Account. The Account cannot be deactivated between the moment of placing an order and the delivery of that order.

PRODUCT FEATURES OFFERED FOR SALE

The products offered for sale on the website https://multisenzorial.com/ are sold by Povesti Din Bucuresti S.R.L..

The products offered for sale are accompanied by a description, allowing the Customer to become acquainted with the essential information regarding the characteristics of the Products before finalizing an order.

The images used to describe the Products on the Website do not constitute a contractual obligation on the part of Povesti Din Bucuresti S.R.L., as they are used exclusively for presentation purposes.

AVAILABILITY OF PRODUCTS AND VALIDITY OF OFFERS

The offers of Products and prices displayed on the Website are valid as long as they are visible on the Website and within the available stock limit.

Merely adding Products to the cart does not automatically validate the order, as there is a possibility that between the time of adding the Product to the cart and the validation of the Order by the Client, the Product/Products may become unavailable, for which Povesti Din Bucuresti S.R.L. is not responsible.

If a Product becomes unavailable after being added to the cart, the Client will be informed accordingly.

Povesti Din Bucuresti S.R.L. may offer the Client options for similar Products to the one that has become unavailable. The Client may choose to add one of the similar Products presented by Povesti Din Bucuresti S.R.L. to the shopping cart or may refuse the Products presented by Povesti Din Bucuresti S.R.L.

PRODUCT PRICES

The prices of the Products presented on the Website are expressed in RON and include all taxes, except for shipping costs. Shipping costs will be communicated to the Client before finalizing the order.

The applicable prices are those displayed on the Website at the time of order validation by the Client. Prices include VAT, and any legal changes regarding the amount of this tax will be reflected in the price of the Products on the Website at the time the respective legal act enters into force. Any other additional taxes related to certain categories of Products sold on the Website at any given time will be included in their price.

ORDER PLACEMENT AND CONCLUSION OF SALES CONTRACT

To place and register an order, the Client must follow the instructions displayed on the Website. Prior to order validation, the Client will be provided with a summary of order information (number of items ordered, order total, and selected delivery address), which is validated by clicking the “finalize order” button.

Orders not validated by clicking the “finalize order” button will not be honored. Simply adding Products to the shopping cart does not constitute order validation and does not create any obligation for Povesti Din Bucuresti S.R.L. to proceed with the delivery of the Products.

The Website confirms the order registration through an automatically sent email to the Client, through which the following information will be communicated:

list of ordered items, Product prices, type of delivery, delivery address; shipping cost.

In this case, the sales contract will be considered concluded on the date of receipt by the Client of the order registration confirmation.

Povesti Din Bucuresti S.R.L. may request additional information about the order if the information initially provided by the Client is not sufficient to fulfill the order. In this case, the order will be validated, and the sales contract will be considered concluded only on the date of receipt of the requested new information. If the Client does not provide the requested additional information, the sales contract will not be considered validly concluded, and Povesti Din Bucuresti S.R.L. will not be obliged to fulfill the respective order.

The Client has the possibility to track the status of their orders on the Website by accessing the “Orders” section. The history of transactions between Povesti Din Bucuresti S.R.L. on one hand, and the Client on the other hand, can be consulted at any time on the Website in the “My Account” section.

PAYMENT FOR PRODUCTS

Orders can be paid for in the following ways:

• Cash on delivery

• Online payment by credit/debit card

All amounts paid by a Client online with a card for the purchase of Products through the Website will be transferred by the payment processing service provider to the account of Povesti Din Bucuresti S.R.L.

All banking transactions on the Website will be conducted in a secure manner, with the payment processor being the guarantor of this security from the perspective of online payments and is obligated to protect all data and personal information related to online payment methods.

In the case of online card payments for the purchase of Products through the Website:

the processing is carried out by the payment processor, and Povesti Din Bucuresti S.R.L. has no responsibility in this regard;

the payment amount for the order will be deducted from the card at the time of payment validation by the payment processor;

the delivery time of the ordered Product will commence from the moment the online card payment is confirmed.

The timeframe for the card-issuing bank to unblock/credit the amount to the Client’s account cannot be estimated/controlled by Povesti Din Bucuresti S.R.L. and may vary from bank to bank and from one order to another.

If the Client chooses the payment upon delivery option (cash on delivery), payment will be made at the time the Products arrive at the delivery address.

In the case of card payment, processing is done by the payment operator.

Povesti Din Bucuresti S.R.L. reserves the right to suspend/cancel all orders/deliveries if the financial-banking institutions refuse to make the payment (in case the Client has chosen to pay for the Products online or by bank transfer), without any compensation or notification to the Client.

All information entered for making an online payment (card number, password, card expiration date) will not be stored on Povesti Din Bucuresti S.R.L. servers but will be processed exclusively by the card-issuing banks.

The fiscal invoice related to an online order will be issued electronically by the seller of the Products, Povesti Din Bucuresti S.R.L., will be received, and can be downloaded and printed within a maximum of 4 days from receiving the order.

In case a Product ordered by the Client cannot be delivered by Povesti Din Bucuresti S.R.L. due to reasons beyond its control, Povesti Din Bucuresti S.R.L. will inform the Client accordingly and will refund the product’s value to the Client’s account within a maximum of 14 days from the date the Seller becomes aware of this fact.

The Client agrees to be present to receive the order at the address specified in the order. If the Client is not available to personally receive the order, they will designate another person to do so.

The client is obliged to verify the accuracy of the information provided regarding the delivery address before validating the order (street, street number, building/block, apartment number, floor, intercom code, postal code). In case of errors in entering this information, Povesti Din Bucuresti S.R.L. will not be held responsible for the inability to deliver the order, delayed delivery of the order, or any other consequences.

The delivery of orders to the delivery address indicated by the Client is ensured by Povesti Din Bucuresti S.R.L., through contractual partners – courier service providers – referred to as “Couriers.”

At the request of Povesti Din Bucuresti S.R.L. or the Courier, the Client will provide proof of identity if necessary, through one or more documents issued by official authorities, and will communicate the order number assigned by the sales system.

The Client or the person designated by the Client undertakes to be present at the specified delivery address within the selected time slot. Otherwise, the Client will bear the cost of transportation for a possible new delivery. The time slot can be modified, after selection, only with the Courier’s agreement. Delivery is considered completed by Povesti Din Bucuresti S.R.L. at the moment the ordered Products are handed over to the Client at the address selected by the Client at the time of order validation.

The Client or the designated person undertakes to check the delivery, the condition of the Products, and to sign the delivery document presented by the Courier upon delivery of the ordered Products, to which the invoice containing all information about the delivered Products (such as product name, quantity, price) is attached.

Povesti Din Bucuresti S.R.L. undertakes to respond to all requests and complaints within a maximum of 14 working days from their receipt.

For delivery delays exceeding three (10) working days, except in cases of force majeure as defined in the Terms and Conditions or the inability to operate the Website which prevented the order from being viewed, the Client is entitled to request the cancellation of the order by sending an email to contact@multisenzorial.com.

Right of withdrawal

The consumer has the right to withdraw from the purchase, without penalties and without invoking any reason, within 14 (fourteen) calendar days from receiving the product.

The consumer has the right to notify the merchant in writing that they are withdrawing from the purchase, without penalties and without invoking any reason, within 14 calendar days from receiving the product.

In accordance with art. 7 para. 1 of Government Emergency Ordinance no. 34/2014, the Client has the right to unilaterally terminate the Distance Contract within 14 (fourteen) calendar days from the date of receiving the Product/Products, without penalties and without invoking any reason, only in the store mentioned on the invoice. In this case, the direct return costs of the Products will be borne, according to the law, by the Client.

The 14-day calendar period starts from:

the date the Client physically takes possession of the order – if all Products subject to the order are delivered in the same shipment;

the date the Client physically takes possession of the last Product – if the Client orders multiple Products through a single order that will be delivered separately;

the date the Client physically takes possession of the last Product or part – in the case of delivering a Product consisting of multiple lots or parts.

The return of the Products will be done by completing the online return form in the “My Returns” section under “Orders” on the Website, followed by sending them to the following address: Strada Doctor Staicovici 51, 13, postal code 050557.

If the Client requests withdrawal from the contract within the legal withdrawal period from the Contract, they must also return any gifts that accompanied the Product they wish to return.

If the Client requests withdrawal from the contract within the legal withdrawal period from the Contract, the following rules apply:

if the price of the Product was paid by the Client, the respective price will be refunded within 14 days from the date the Client informs Povesti Din Bucuresti S.R.L. of their decision to withdraw from the Contract, provided that the return is permitted by law.

the refund will be made using the same payment methods as those used by the Client for the payment of the respective Product price, except where the Client agrees to another payment method.

The amount paid will be refunded as follows:

for orders paid online by card: by refunding to the account from which the payment was made;

Povesti Din Bucuresti S.R.L. reserves the right to postpone the refund of the amount paid until receiving the sold Products or until receiving evidence that they have been dispatched, if it has not offered to recover the Products itself.

In case the Client requests withdrawal from the contract within the legal withdrawal period from the Contract, the only costs borne by the Client are the direct return costs of the Product.

The refund of the Product price will be made at the price stated on the sales document (receipt or invoice, as applicable) related to the returned Product, regardless of its value fluctuations.

According to the current legal provisions, the following are exceptions to the right of withdrawal:

the supply of products made to the consumer’s specifications or clearly personalized;

the supply of products which are liable to deteriorate or expire rapidly;

the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed by the consumer;

the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

the supply of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications;

the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and their acknowledgment that they thereby lose their right of withdrawal.

the customer has acknowledged that they will lose their right of withdrawal.

Returns are not accepted for products that have been subject to unauthorized interventions, show signs of wear or excessive use, scratches, chips, impacts, mechanical/electrical shocks, or products missing accessories.

Incorrectly Delivered Products

If the customer receives a product different from the one ordered or a product they did not order, they are requested to report this as soon as possible to contact@multisenzorial.com in order to return the product and have it replaced with the correct one, if applicable.

All return and transportation costs for the product, as well as any costs associated with the delivery of the ordered product (if applicable), will be covered by Povesti Din Bucuresti S.R.L.

For any inquiries regarding the website or orders, customers can write to contact@multisenzorial.com. Correspondence related to an existing order (information regarding order delivery, payment confirmation, changing delivery intervals, etc.) will be handled according to the following schedule: Monday-Friday 9-19.

INDEMNIFICATION

The customer declares and acknowledges that they agree to indemnify, defend, and hold harmless Povesti Din Bucuresti S.R.L. and its contractual partners and officers, directors, employees, and affiliates, including but not limited to, reasonable attorney fees and costs, in connection with or resulting from: (i) the breach of these Terms and Conditions by the User, or any other relevant policies, especially those regarding privacy; (ii) the improper use of the Website by the Client; (iii) the violation or infringement of copyright or other intellectual property rights or other rights of third parties by breaching the Intellectual Property clause in these Terms and Conditions.

Povesti Din Bucuresti S.R.L. will indemnify the customer for direct damage caused by (i) breaches of these Terms and Conditions, (ii) intentional or grossly negligent actions committed by its own employees. In these two cases, the remedies provided by these Terms and Conditions will be applied as a priority.

FORCE MAJEURE

All force majeure events defined by Romanian law constitute a reason for the suspension and termination of the obligations of Povesti Din Bucuresti S.R.L.

Neither party shall be liable for the non-performance of its obligations arising from these Terms and Conditions if such non-performance, in whole or in part, duly and/or on time, is due to a force majeure event. Force majeure is any external event, unpredictable, absolutely invincible, and inevitable.

If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the cancellation of the order, without either of them being able to claim damages from the other.

Povesti Din Bucuresti S.R.L. cannot be held liable in these cases of force majeure.

If you wish to complain about aspects related to the use of your personal data, please send an email with the details of your complaint to contact@multisenzorial.com.

You can also submit your request using the details below via the website in the “Contact” section.

We will analyze and respond to any complaints we receive within the legal deadlines.

You also have the right to lodge a complaint with the National Authority for the Supervision of Personal Data Processing (“ANSPDCP”).

If you believe that the information contained herein is ambiguous or unclear, you may request clarification from us at any time.