We process personal data mainly for the following purposes:

Carrying out the activity of the Association: alternative education through exposure to culture.

Participation in public, sectoral, and/or private projects related to the activity of the Association, regardless of the quality of the Association (individual bidder, associated bidder, subcontractor, third-party supporter), implementation and execution of projects and contracts, fulfillment of obligations related to them including those that survive their termination.

Organizing courses, training sessions, events, and similar activities.

Managing our relationships with clients, suppliers, partners, professionals, and experts in the field of engineering, technical assistance, and consultancy, managing correspondence, negotiations, contracts, etc.

We process personal data for the purpose of fulfilling contractual obligations and commitments.

Managing risks related to our activity, in which we take security measures to protect personal data, which involves detecting, investigating, and resolving security threats. Personal data may be processed as part of physical security monitoring (video data processing) or at the level of the IT applications we use. We may also conduct checks on individuals acting as representatives and/or guarantors of clients or partners, legal entities.

In accordance with applicable law, we use the contact details of our clients, partners, and collaborators to directly or indirectly provide information that we believe may be of interest to them.

When visiting our websites or pages on social networks, we may process some information about the visitor’s online identifier or other personal data potentially received through these platforms.

Compliance with legal and/or regulatory requirements, such as those of a fiscal nature or those required by special legislative acts that regulate our field of activity or, as the case may be, archiving.

Economic-financial-administrative management.

Asserting or defending a right in court.

Internal statistics.

The legal bases and conditions of legality on which the processing relies include the provisions of the REGULATION and the normative acts regarding the processing of personal data adopted at the level of Romania, applicable legislation. The processing is based on at least one of the following conditions of legality:

Processing may be necessary for the conclusion of a legal relationship/contract and/or for its execution;

Processing may be necessary for the fulfillment of a legal obligation incumbent upon the Association (e.g., those concerning the management of tax-related documentary evidence);

Processing is necessary for the performance of a task serving a public interest or resulting from the exercise of the purpose and objectives of the Association;

Processing is necessary for the legitimate interests pursued by the Association or by a third party, namely:

for the conduct and administration of our activities (in carrying out the object of activity of the Association, other related activities, participation in procurement procedures, etc.);

for managing risks related to our activity;

for managing our relationships with potential donors or partners, including but not limited to the transmission of communications containing information about services, as well as those of our partners, within the law, organizing specialized courses, etc.;

managing complaints/claims related to services, in order to address any issues raised and improve our services, asserting or defending a right in court.

processing may be based on your consent, in the cases expressly provided for by the Regulation in this regard.

We retain personal data processed by us only for as long as necessary for the purpose for which it was collected (including according to applicable law or regulations), such as:

For the duration of the contract/legal relationship for personal data necessary for its execution, including personal data with which the Association may come into contact in the course of the legal relationship, as well as after the termination of the legal relationship in cases where there are provisions that survive termination (such as the obligation to retain documentation related to projects implemented from public and/or European funds for a certain period indicated by the purchaser/beneficiary, etc.);

Until the expiry of the limitation period, in cases where the Association may have a legitimate interest in retaining certain personal data in connection with a potential dispute that may arise between parties;

For the period provided by law in cases where there are applicable legislative acts in this regard (e.g., in the case of mandatory accounting records and supporting documents underlying financial accounting records, etc.);

For the duration of managing the relationship with potential donors, beneficiaries of our services, partners of the Association and their representatives, respectively until the exercise of the right to withdraw (opt-out) for the transmission of communications containing information about our services, invitations to events such as festivals, presentations, courses, etc.;

Until the withdrawal of consent for processing of personal data based exclusively on consent;

For a period of 2 years from the date of access to the T.E.T ALEXANDRIA premises, as the case may be;

During the archival period in the public interest mentioned by law or in the applicable policies of the Association, as the case may be, for data contained in documents for which the law or the Association have provided for archiving.

In any other circumstances or in the absence of specific legal, regulatory, or contractual requirements, our reference period for retaining personal data is a minimum of 5 years from the termination of the relationship/last contact between the Association and the data subject.

Any data may be retained by the Association, notwithstanding the above provisions if applicable, until the expiry of the limitation period, in cases where the Association may have a legitimate interest in retaining certain personal data in connection with a potential dispute that may arise between parties, for example in the context of possible legal liability of the Company or the data subject of processing.

In any situation, except for situations provided by applicable law, we delete your data at the time you request it. Applicable exceptional situations will be communicated to the requester through the response forwarded to them by our association regarding the request for data deletion.

YOUR RIGHTS AND HOW TO EXERCISE THEM

Our Association is responsible for facilitating the exercise of any of your rights mentioned below.

Any of these rights can be exercised by sending an email to the address contact@multisenzorial.com or through the website in the “Contact” section.

For the protection of your data, to prevent abuse by malicious individuals seeking access to your data, our Association may request you to go through certain identification steps beforehand to ensure that you are the person exercising the rights mentioned below through a request. If we receive a request from you regarding the exercise of any of the above rights, we may ask for additional information to verify your identity before taking action based on the request.

If the data subject submits a request electronically to exercise their rights, the information will be provided by our association also in electronic format, where possible, unless the data subject requests a different format.

We will endeavor to respond promptly to any request from you and, in any case, within the time limits expressly mentioned by the applicable legal provisions (usually 30 days from the registration of the request). In certain situations expressly provided by applicable law, we may charge a request for access that will take into account the administrative costs necessary to fulfill the request.

In the event that, as a result of the application of legal provisions, our association cannot comply, in whole or in part, with a data subject’s request for processing, then the applicable exceptional situations will be communicated to the requester through the response forwarded to them by our association regarding the request in question.

USE OF THE WEBSITE FOR PURCHASING PRODUCTS AND/OR SERVICES

Creating a Customer Account

To make purchases through the Website, the Customer must first create an account (“Account”) on the Website, as follows:

a) either before starting shopping on the Website

In this case, to create the Account, the Customer has the following options:

Creating the Account by accessing the corresponding button. In this situation, the Customer will complete the Account creation form by providing the following information: the email address for correspondence with Povesti Din Bucuresti S.R.L., first name, last name, phone number, and a password;

Creating the Account through the Facebook account. In this situation, the Website will automatically collect the following information from the Customer’s Facebook account: name, surname, email address, and the respective Customer will complete the phone number;

Creating the Account through the Google account. In this situation, the Website will automatically collect the following information from the Customer’s Google account: name, surname, email address, and the respective Customer will complete the phone number.

b) or before finalizing the order of a Product available on the Website

In this case, after the Customer adds a Product to the shopping cart and accesses (in the respective cart) the “NEXT STEP” button, the Customer will be asked for an email address based on which the system of the Website will automatically create an Account for the Customer. The password for this Account will be randomly generated by the Website.

Povesti Din Bucuresti S.R.L. will confirm to the Customer the creation of the Account by sending an email to the Customer (at the email address provided by the Customer for the automatic creation of the respective Account). Within this email, Povesti Din Bucuresti S.R.L. will also provide the Customer with a link through which the Customer can change the randomly generated password set by the Website. If the Customer does not enter the email address, the Account cannot be created, and therefore, the order cannot be finalized. If the Customer enters the email address but then does not finalize the order, the email address and other data provided by the Customer will not be stored by Povesti Din Bucuresti S.R.L., and the created account will be automatically deleted.

In case the respective order is finalized, the Customer subsequently has the option to choose between keeping the Account (which will transform into an Account under the conditions of point a) above) or abandoning this Account.

The Customer is responsible for maintaining the confidentiality of their Account data, especially the password and associated banking information.

In case of loss or forgetting of the password, it can be regenerated by accessing the “My Account” section and entering the email address, after which a new password will be sent via email. The password is strictly confidential.

The Customer is entirely responsible for maintaining the security and confidentiality of the Account and password and is responsible for all activities and conduct, whether of themselves or of any other person acting on behalf of the Customer, through the Account. The Customer agrees to immediately notify Povesti Din Bucuresti S.R.L. of any suspicion of unauthorized use of the Account or of any suspicion of a possible security breach. Povesti Din Bucuresti S.R.L. or its representatives shall not be liable for any loss or damage of any kind that may occur as a result of the use of the Account by another person, with or without the Customer’s permission. The Customer is responsible for any losses incurred by Povesti Din Bucuresti S.R.L. or any third party as a result of the use of the Account by another person.

The password will not be used for online payments. The password will only be used for registering the Customer and creating an Account for the purpose of placing online orders through the Website.

Customers are required to provide true, accurate, and complete information as indicated in the registration form and to update, whenever necessary, the registration data to be true, accurate, and complete at all times.

In case of fraud or violation of any applicable laws by the Customer, the account will be deactivated without notice, without notification, without further formalities, and without compensation, Povesti Din Bucuresti S.R.L. proceeding solely to inform the Customer by email.

The Customer who wishes to delete their Account has the option to do so by accessing the “Delete account” button in the “My account information” section of their Account. The account cannot be deactivated between the time of placing an order and the delivery of that order.

CHARACTERISTICS OF THE PRODUCTS OFFERED FOR SALE

The products offered for sale on the website https://multisenzorial.com/ are sold by Povesti Din Bucuresti S.R.L.

The products offered for sale are accompanied by a description, allowing the Customer to become acquainted with essential information regarding the characteristics of the products before placing an order.

The images used to describe the products on the website do not constitute a contractual obligation on the part of Povesti Din Bucuresti S.R.L., as they are used solely for presentation purposes.

AVAILABILITY OF PRODUCTS AND VALIDITY OF OFFERS

The offers of Products and prices displayed on the website are valid as long as they are visible on the Website and within the available stock.

The mere act of adding Products to the cart does not represent automatic validation of the order; there is a possibility that between the moment of adding the Product to the cart and the moment of validating the Order by the Client, the Product(s) may become unavailable, and Povesti Din Bucuresti S.R.L. shall not be held responsible for this.

If a Product becomes unavailable after being added to the cart, the Client will be duly informed.

Povesti Din Bucuresti S.R.L. may offer the Client options of similar Products to the one that became unavailable. The Client may choose to add one of the similar Products presented by Povesti Din Bucuresti S.R.L. to the shopping cart or refuse the Products presented by Povesti Din Bucuresti S.R.L.

PRODUCT PRICES

The prices of the Products presented on the Website are expressed in RON and include all taxes, except for shipping costs. The shipping costs will be communicated to the Client before finalizing the order.

The applicable prices are those displayed on the Website at the time of order validation by the Client. Prices include VAT, and any legal changes regarding the amount of this tax will be reflected in the price of the Products on the Website at the time the respective legal act comes into force. Any other additional taxes regarding certain categories of Products sold on the Website at any given time will be included in their price.

PLACING AN ORDER AND CONCLUDING THE SALES CONTRACT

To place and register an order, the Client must follow the instructions displayed on the Website for this purpose. Before validating the order, the Client will be provided with a summary of the order information (number of items ordered, order total, and selected delivery address), which is validated by clicking the “finalize order” button.

Orders not validated by pressing the “finalize order” button will not be honored. Simply adding Products to the shopping cart does not equate to order validation and does not create any obligation for Povesti Din Bucuresti S.R.L. to proceed with the delivery of the Products.

The Website confirms the order registration through an automatic email sent to the Client, through which the following information will be communicated:

list of ordered items, Product prices, type of delivery, delivery address; shipping cost.

In this case, the sales contract will be considered concluded on the date of receipt by the Client of the order registration confirmation.

Povesti Din Bucuresti S.R.L. may request additional information about the order if the information initially provided by the Client is not sufficient to honor the order. In this case, the order will be validated, and the sales contract will be considered concluded only on the date of receipt of the requested new information. If the Client fails to provide the requested additional information, the sales contract will not be considered validly concluded, and Povesti Din Bucuresti S.R.L. will not have the obligation to honor that order.

The Client has the possibility to track the status of their orders on the Website by accessing the “Orders” section. The transaction history between Povesti Din Bucuresti S.R.L. on one hand, and the Client on the other hand, can be consulted at any time on the Website in the “My Account” section.

PAYMENT OF PRODUCTS

Orders can be paid for in the following ways:

Cash on delivery

Online payment by credit/debit card

All amounts paid by a Client online with a card for the purchase of Products through the Website will be transferred by the payment processing service provider to the account of Povesti Din Bucuresti S.R.L.

All banking transactions on the Website will be conducted in a secure manner, with the payment processor being responsible for the security of online payments and committed to protecting all data and personal information related to online payment methods.

In the case of online card payments for the purchase of Products through the Website:

Processing is performed by the payment processor, and Povesti Din Bucuresti S.R.L. has no responsibility in this regard.

The payment amount for the order will be debited from the card upon validation of the payment by the payment processor.

The delivery period of the ordered Product will begin from the moment the online card payment is confirmed.

The period in which the issuing bank of the card unblocks/credits the amount to the Client’s Account cannot be estimated/controlled by Povesti Din Bucuresti S.R.L. and may differ from one bank to another and from one order to another.

In the case where the Client chooses the payment on delivery (cash on delivery) option, the payment will be made at the time the Products arrive at the delivery address.

If the Client pays by card, the processing is done by the payment operator.

Povesti Din Bucuresti S.R.L. reserves the right to suspend/cancel all orders/deliveries if payment is refused by financial-banking institutions (in the case where the Client has chosen to pay for the Products online or by bank transfer), without any compensation or notification to the Client.

All information entered for online payment (card number, password, card expiration date) will not be stored on the servers of Povesti Din Bucuresti S.R.L., but will be processed exclusively by the issuing bank units of the cards.

The fiscal invoice related to an online order will be issued electronically by the seller of the Products, Povesti Din Bucuresti S.R.L., will be received, and can be downloaded and printed after a maximum of 4 days from the receipt of the order.

In case a Product ordered by the Client cannot be delivered by Povesti Din Bucuresti S.R.L. due to reasons beyond its control, Povesti Din Bucuresti S.R.L. will inform the Client accordingly and will refund the value of the product to the Client’s account within a maximum of 14 days from the date on which the Seller became aware of this fact.

The Client undertakes to be present to receive the order at the address indicated in the order. If the Client is not available to personally receive the order, they will designate another person in their place.

The Client has the obligation to verify the correctness of the information provided regarding the delivery address before validating the order (street, street number, block/building, apartment number, floor, intercom code, postal code). In case of errors in entering this information, Povesti Din Bucuresti S.R.L. will not be held responsible for the impossibility of delivering the order, delayed delivery of the order, or any other consequences.

The delivery of orders to the delivery address indicated by the Client is ensured by Povesti Din Bucuresti S.R.L. through contractual partners – courier service providers – referred to as “Couriers.”

At the request of Povesti Din Bucuresti S.R.L. or the Courier, the Client will provide proof of identity, if necessary, through one or more documents issued by official authorities, and will communicate the order number assigned by the sales system.

The Client or the designated person agrees to be present at the delivery address indicated during the selected time slot. Otherwise, the Client will bear the cost of transport for a possible new delivery. The time slot can only be changed with the agreement of the Courier after selection. Delivery by Povesti Din Bucuresti S.R.L. is considered completed at the moment of handing over the ordered Products to the Client at the address selected by the Client at the time of order validation.

The Client or the designated person agrees to inspect the delivery, the condition of the Products, and to sign the delivery document presented by the Courier upon delivery of the ordered Products, to which the invoice containing all information about the delivered Products (such as Product name, quantity, price) is attached.

Povesti Din Bucuresti S.R.L. undertakes to respond to all requests and complaints within a maximum of 14 working days from their receipt.

For delivery delays exceeding three (10) working days, except in cases of force majeure as defined in the Terms and Conditions, or the inability of the Website to function, which prevented the viewing of the order, the Client is entitled to request the cancellation of the order by sending an email to the address contact@multisenzorial.com.

Right of Withdrawal

The consumer has the right to withdraw from the purchase without penalties and without stating a reason within 14 (fourteen) calendar days from receiving the product.

The consumer has the right to notify the merchant in writing that they are withdrawing from the purchase, without penalties and without stating a reason, within 14 (fourteen) calendar days from receiving the product.

In accordance with art. 7 para. 1 of Government Emergency Ordinance no. 34/2014, the Client has the right to unilaterally terminate the Distance Contract within 14 (fourteen) calendar days from the date of receiving the Product/Products, without penalties and without stating any reason only at the store mentioned on the invoice. In this case, the direct return costs of the Products will, according to the law, be borne by the Client.

The 14-day calendar period begins from:

the date the Client physically receives the order – if all Products subject to the order are delivered in the same shipment;

the date the Client physically receives the last Product – if the Client orders multiple Products through a single order that will be delivered separately;

the date the Client physically receives the last Product or part – in the case of delivery of a Product consisting of multiple lots or parts.

The return of the Products will be done by completing the online return form in the “My Returns” section under the “Orders” tab on the Website, followed by sending them to the following address: Strada Doctor Staicovici 51, 13, postal code 050557.

In case the Client requests contract withdrawal within the legal withdrawal period, they must also return any gifts accompanying the Product they wish to return.

In case the Client requests contract withdrawal within the legal withdrawal period, the following rules apply:

if the price of the Product was paid by the Client, the respective price will be refunded within 14 days from the date the Client informs Povesti Din Bucuresti S.R.L. of their decision to withdraw from the Contract, provided that the return is permitted by law.

the refund amount will be made using the same payment methods as those used by the Client for paying the price of the respective Product, unless the Client agrees to another payment method.

The refunded amount will be processed as follows:

for Orders paid online by card: through reimbursement to the account from which the payment was made;

Povesti Din Bucuresti S.R.L. reserves the right to postpone the refund of the paid amount until the receipt of the sold Products or until the receipt of evidence that they have been dispatched, in cases where it has not offered to retrieve the Products itself.

In case the Client requests contract withdrawal within the legal withdrawal period, the only costs borne by the Client are the direct return costs of the Product.

The refund of the Product price will be made at the price indicated on the sales document (receipt or invoice, as applicable) related to the returned Product, regardless of its value fluctuations.

According to the current legal provisions, the following are exempted from the right of withdrawal:

the supply of products made to the consumer’s specifications or clearly personalized;

the supply of products that are liable to deteriorate rapidly;

the supply of sealed products that cannot be returned for reasons of health protection or hygiene and were unsealed by the consumer;

the supply of products which are, after delivery, according to their nature, inseparably mixed with other items;

the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

the supply of newspapers, periodicals, and magazines, with the exception of subscription contracts for the supply of such publications;

the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.

Returns of Products that have undergone unauthorized interventions, show signs of wear or excessive use, scratches, chips, dents, mechanical/electrical shocks, or are missing accessories will not be accepted.

Wrongly Delivered Products

If the Client has been delivered a different Product than the one ordered or if the Client has been delivered a Product they did not order, the Client is requested to report this as soon as possible at contact@multisenzorial.com in order to return the Product and have it replaced with the correct one, if applicable.

All return and transport costs of the Product, as well as the costs related to the delivery of the ordered Product (if applicable), will be borne by Povesti Din Bucuresti S.R.L..

For any information regarding the Website or orders, Customers can write to contact@multisenzorial.com. Correspondence related to an existing order (information regarding the delivery of an order, payment confirmation, change of delivery interval, etc.) will be managed according to the following schedule: Monday-Friday 9-19.

COMPENSATION

The Client declares and acknowledges that they agree to indemnify, defend, and hold harmless Povesti Din Bucuresti S.R.L. and its contractual partners and employees, directors, officers, and affiliates from and against any liability, loss, claim, and expense, including but not limited to reasonable attorneys’ fees, arising out of or resulting from: (i) the Client’s breach of these Terms and Conditions, or any other relevant policies, especially those regarding confidentiality; (ii) the Client’s improper use of the Website; (iii) the violation or infringement of copyrights or other intellectual property rights or other rights of third parties by breaching the Intellectual Property clause in these Terms and Conditions.

Povesti Din Bucuresti S.R.L. will compensate the Client for direct damages caused by (i) the breach of these Terms and Conditions, (ii) the willful or grossly negligent acts committed by its own employees. In these two cases, the remedies provided by these Terms and Conditions will be prioritized.

FORCE MAJEURE

All events of force majeure as defined by Romanian law constitute a reason for the suspension and termination of Povesti Din Bucuresti S.R.L.’s obligations.

Neither party shall be liable for the non-performance of its obligations arising from these Terms and Conditions if such non-performance within the deadline and/or properly, in whole or in part, is due to force majeure. Force majeure is any external event, unpredictable, absolutely invincible, and inevitable.

If within 15 (fifteen) days from the date of occurrence of the event, such event does not cease, each party shall have the right to notify the other party of the cancellation of the order, without either party being able to claim any further damages from the other.

Povesti Din Bucuresti S.R.L. cannot be held responsible in these cases of force majeure.

If you wish to complain about aspects related to the use of your personal data, please send an email with the details of your complaint to contact@multisenzorial.com. You can also submit your request using the details below through the website in the “Contact” section.

We will analyze and respond to any complaints we receive within the legal deadlines. Additionally, you have the right to file a complaint with the National Authority for the Supervision of Personal Data Processing (“ANSPDCP”).

If you believe that the information contained herein is ambiguous or contains uncertainties, you can request clarification from us at any time.